Terms of service

Terms of Service

Effective Date: [28.02.2025]

Welcome to Fortunaveni! By accessing or using our website and services, you agree to comply with the following Terms of Service. Please read them carefully before making a purchase or using our website.

1. General Terms

These Terms of Service govern the use of the website, products, and services offered by Fortunaveni. By using this site, you confirm that you are at least 18 years old or have the consent of a parent or guardian.

2. Products

  • Product Availability: All products are subject to availability. We strive to ensure the accuracy of product descriptions, but occasionally, there may be discrepancies due to factors beyond our control. If an item is out of stock, we will notify you promptly.

  • Product Images: We make every effort to display our products accurately, but colors and details may vary slightly due to lighting or screen settings.

  • Product Disclosure

    At Fortunaveni, we are committed to providing high-quality, stylish jewelry. All of our pieces are crafted from durable materials such as stainless steel, titanium steel, or 925 sterling silver, as indicated in each product description. Additionally, we offer products made from cotton, polyester, silk, and similar materials. Please note that all diamonds, gemstones, and other embellishments are artificial and not authentic. Most of our jewelry is 18k gold plated, ensuring a luxurious finish while maintaining affordability. We are dedicated to offering elegant, timeless designs that complement any style.

  • Additional Disclosure

    Fortunaveni is NOT the manufacturer of the products sold on our platform. Our products are sourced from suppliers in China, and we act solely as a retailer.

    We do not take responsibility for any health concerns, allergic reactions, or other issues that may arise from the use of our products. Customers are advised to review product materials and details carefully before purchasing. If you have sensitivities or concerns, please consult a professional before use.

    By purchasing from Fortunaveni, you acknowledge and accept this disclaimer.

3. Orders

  • Order Acceptance: After placing an order, you will receive an order confirmation email. Please note that this does not guarantee acceptance. We reserve the right to refuse any order at our discretion.

  • Pricing: Prices for products are listed in [EURO]. We reserve the right to change prices at any time without notice. Taxes, shipping fees, and any applicable duties will be calculated at checkout.

4. Payment

  • Payment Methods: We accept payments such as credit cards, PayPal, etc. All payment methods are shown at checkout.

  • Security: All payments are processed securely using industry-standard encryption technology to protect your personal and payment information.

5. Shipping & Delivery

  • Shipping: We offer shipping to the address provided at checkout. All shipments are sent from Poland. Shipping may take up to 3 weeks depending on your location.

  • Shipping Confirmation: Orders are shipped the next day after purchase, and packages are carefully inspected before being sent.

  • Tracking: Tracking numbers may not be available for every order. If provided, you will receive the tracking information via email.

  • Customs and Duties: The customer is responsible for any customs duties, taxes, or other fees imposed by their country's authorities.

6. Returns & Exchanges

  • Return Policy: If you are not satisfied with your purchase, please contact us within [30] days of receiving your order to discuss a return or exchange. Products must be unused, undamaged, and in their original packaging.

  • Return Shipping: The customer is responsible for return shipping costs unless the product is defective or damaged.

7. Cancellations

  • Order Cancellation: If you wish to cancel an order, please contact us immediately at info@fortunaveni.com or fortunaveni@gmail.com. Cancellations can only be made before the order is shipped and the orders are shipped within 24 hours.

8. Intellectual Property

All content on the website, including text, images, logos, graphics, and designs, is the property of Fortunaveni and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without prior written permission.

9. Limitation of Liability

  • Liability: Fortunaveni is not responsible for any indirect, incidental, or consequential damages resulting from the use of our website, products, or services. Our liability is limited to the amount paid for the product purchased.

  • Force Majeure: We are not liable for any delays or failure to perform due to circumstances beyond our control, including but not limited to natural disasters, shipping delays, or labor strikes.

10. Privacy

By using this site and purchasing from us, you agree to our Privacy Policy, which governs the collection and use of your personal information. Please refer to our Privacy Policy for more details.

11. Modifications to the Terms

We reserve the right to modify or update these Terms of Service at any time. Any changes will be reflected on this page with the updated date. By continuing to use the website, you agree to the updated terms.

12. Governing Law

These Terms of Service are governed by the laws of Poland. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts located in Poland.

13. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us at:

Email: info@fortunaveni.com OR fortunavenishop@gmail.com
Phone Number: +44 7376 073991
Address: Stanisławów 11b, 98-105 Wodzierady, Poland