Return & Warranty Policy

At Fortunaveni, we want you to shop with confidence. If you're not completely satisfied with your purchase, our hassle-free return policy and product warranty have you covered!

Warranty Policy

We want you to shop with confidence. That’s why we offer:

60-Day Warranty – All Jewelry
All of our jewelry (including necklaces, bracelets, earrings, rings, and watches) is covered by a 60-day warranty against manufacturing defects. If your item breaks or shows unusual wear within this period, we’ll gladly replace it or issue a refund.

90-Day Warranty – Handbags & Purses
Handbags and purses are covered by a 90-day warranty for issues such as stitching, zippers, or material defects.

Excluded Items:
Accessories such as shawls, belts, products from "accsessories" category, or similar items are not covered under warranty.

To request a refund or replacement, simply contact our support team at info@fortunaveni.com OR fortunavenishop@gmail.com with your order number and a photo of the issue. We’ll take care of the rest—no complicated steps or hidden conditions.

30-Day Return Policy

You may return any item within 30 days of delivery for a full refund or exchange. To qualify:
✔ The item must be unworn and in its original condition.
✔ It must include all original packaging and accessories.
✔ Customers are responsible for return shipping costs unless the item is defective or incorrect.

To initiate a return, please contact our customer support team at [info@fortunaveni.com OR fortunavenishop@gmail.com] with your order details.

Earrings Return Policy Disclosure

For hygiene and safety reasons, we regret to inform our customers that earrings cannot be returned or exchanged once purchased. This policy is in place to ensure the highest level of cleanliness and to protect the well-being of our customers.

Please make your selection carefully before completing your purchase. If you have any questions about a product before buying, our team is happy to assist you.

Thank you for your understanding and cooperation.

Easy 30-Day Return Policy Instead!

At Fortunaveni, we prioritize quality and customer satisfaction. We offer a hassle-free 30-day return policy so you can shop with confidence. Jewelry, like all fashion accessories, requires proper care, and factors such as daily wear, exposure to water, and personal handling can affect its longevity.

If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange—no questions asked!

To initiate a return, email [info@fortunaveni.com OR fortunavenishop@gmail.com] with your order number and details.

Enjoy worry-free shopping with our easy return policy!

Refund Processing

Once we receive your return, refunds are processed within 7-14 business days to the original payment method. Exchange orders will be shipped once the return is approved.

If you have any questions, feel free to reach out—we’re happy to help!

Fortunaveni – Jewelry You Can Trust